Customer Testimonials
Thanks Bobby and Dave
We have worked with this VW dealership for several years and they have been a pleasure to work with the entire staff!
Zach got my family out of our nightmare Hyundai and into a safe, reliable VW that will fit my families needs.
Friendly and helpful service reps and confidence in the work being done efficiently and correctly.
Niko is 100% a great salesman. He's always on point, answers all my questions honestly and clearly. I recommend Niko to anyone when buying a car!
“Niko was the nicest person I’ve ever dealt with and incredibly helpful throughout the entire process! He made everything so easy and stress-free. I’ll definitely be buying my next car from him. Highly recommend working with Niko!”
Nico gave great service both over the phone and in person, very respectful man. Thanks again!
I recently purchased a new Volkswagen from Nye Volkswagen. Nico reached out to me toward the end of my lease . I let him know I Was undecided on how I wanted to proceed and was feeling a little anxious. Nico suggested I come in and we could have a conversation about my options. I met with Nico and immediately felt less anxiety. Nico took the time to listen to me and get to know me. I ended up buying instead of leasing and was so pleased with my experience. It was very refreshing to meet such a knowledgeable, polite, young ...
Niko, thank you for taking the time to answer all of my questions. Your knowledge is appreciated.
Zach was great! He made the buying and trading process very easy. Second car I’ve bought from him and will be back next time again for sure!
Zach and Bobby weren’t just pleasant and efficient, but they also made the car buying process seamless. I look forward to being a return customer. Highly recommend.
Great service will buy another one here!!!!!!
Maxwell should be the salesman of the month, hands down one of the best experiencing I’ve had looking for a car. He was very friendly and never got annoyed with any question I had
Went it the other and a was meet by a gentleman named Zack, super helpful, answered every question I had and didn’t try to talk me out of or into anything else, helped me get everything I was looking for 10/10 service.
I had a great experience with Zach! I definitely recommend asking for Zach, he helped me find the perfect vehicle for my family and for a good price. I'm so grateful!
Went in looking to buy a vehicle and a gentleman named Zach showed no hesitation to help me in my car search. He was very straight forward about everything i asked and made me feel as if this sale was for me and not just trying to push me out the door with something i wouldn’t like. One of the most helpful and respectful salesmen i’ve ever dealt with. With the experience i had with Zach, i would recommend NYE Volkswagen of rome to anybody looking to get into a new or pre owned vehicle! Thank you again ...
Zach Wells is an exceptional car salesman. Any time I have had a question or want to view a car he is the first person ready to help. He is honest and cares about the customer. More salesman should be like him!
Was great to deal with purchasing our new Atlas. Zach was all you could ask for in a sales rep.
Max O’Connor was fantastic! Would recommend him to anyone looking for a VW.
I met with Max on the lot while “tire kicking” one day and he was great. Answered all my questions and I drove out with a great new VW the next day! Thanks Max!
Very friendly and accomodating. I told them what I was looking for and instantly when I pulled in the vehicle I wanted to test drive was ready.
dave helped me above and beyond
Thanks Dave and Mark
Max was super easy to work with and very responsive!!! Loved the experience and my new baby 👍
Both the sales department and service departments are always friendly, helpful, timely, attentive, and they go above and beyond.
Working with Max and Bobby was great. I appreciate their time and expertise. I love my VW.
A pleasant experience overall with terrific customer service. Tami was friendly and extremely competent in setting the appointment and getting parts ordered for work accomplished
Pleasant experience at Rome NY VW got an oil change quickly and efficiently all good
Very friendly and efficient service. Tina was very pleasant and easy to work with. I did not feel pressured or rushed.
Morning ….from Tina in the service dept to Zach in sales …. I was treated with professionalism the entire time of service in service to the purchase of my new vehicle…. I will nightly recommend VW of Rome … thank you … here’s to safe driving and happy travels 🙂
Being a Honda owner for well over a decade, this was our first time purchasing a Volkswagen. Our salesman, Niko Costello, was honest, genuine and sincere. It was a pleasure to purchase our Tiguan from him. Loving the car so much! Would definitely recommend Niko to others!
Tina in the service department is always wonderful to work with. She answers every question and always goes above and beyond with all my service needs! Raigan Verminski
Tina is a great representative in the Service department at Nye Volkswagen. She is friendly and very knowledgeable. The Service department always provides good service.
My grandson bought his car from them and I was floored by how helpful and nice the staff was, the young man Niko that helped us was such a godsend during the whole process!
Got my OFFICIAL first car from NYE of Rome and the experience was great! The staff were both extremely friendly and knowledgeable, the dealer I was working with, Niko, made the car buying experience an absolute breeze, will definitely be going back to them for the foreseeable future!
The service department is exceptional. I’ve been coming to them for over 15 years and they continue to provide quality professional service every time. They are always looking out for me and my family. The dealership itself is clean and comfortable and everyone is always friendly.
Tami was very helpful scheduling my appointment and checking me in when I came in. The service was quick and I was on my way. Thank you VW for great customer service.
Excellent visit and a pleasure to make a vehicle purchase easy from the test drive to the drive off.Recommend as this my 3rd vehicle from NYE VW
This morning I came into the dealership for my oil change and I was greeted by your lovely staff member Tammy, who was extremely informative and helpful and very, very cordial and extremely customer oriented. I rated the Rome, New York, VW a five star this actually is the second time I’ve been here the first time I had an incident with my vehicle, and again the person I encounter was extremely helpful and caring
Great experience! Always enjoy and will continue to get my vehicle serviced here. Nice waiting area!
Courteous, professional, & fun! Bobby the Finance Manager and Niko my Sales Rep were both a complete pleasure to deal with and answered all my questions! I will highly recommend NYE VW to everyone!!!
Had a great transaction, service was wonderful
The dealership is easy to make an appointment at and Tammi was very nice and helpful.
Very good customer service at nye auto thank you so much for the loaner 🚗 mary and Pasquale Ristagno
Superior service. Everyone is outstanding from parts department to service department. Will do business again. Thank you.
Great experience at NYE VW will continue to buy and have my vehicles serviced! Great people!
Thanks so much! Love the car
They were incredibly helpful and provided me with all the financing options I needed to make a decision.
Very informative and friendly! Good about answering my questions. Also much better and different from Romano VW in Fayetteville.
Dave, Mark and Bobby made a deal we couldn't refuse.
Outstanding job and performance. Couldn’t asked for better service. I even was provided with loaner. Thanks
I am very pleased with the staff and communication with staff and the fast work they did and do
Nye consistently shows excellent customer service from my experience. I recently leased a vehicle from them because they offered me the lowest price and over all best deal, by far, compared to other dealerships. I worked with Bobby (finance) and Max (salesperson). Bobby gave straight to the point answers and Max was knowledgeable about the car I was pursuing.
Dave was great helped me with everything
Great service in reasonable time.Friendly staff. Explained problem and solution well Thank you very much.
Excellent and prompt service. Dave and Bobby were so courteous of our time. Will definitely visit again.
Thanks Dave and Bobby love my new Tiguan
Fine service, easy to work with, satisfied and nice to do anything the car needs
Thanks Dave and Bobby
Amazing and fast service! Thanks Dave and bobby
Awesome service work done! Thank you for taking such great care of my car! I really appreciate NYE!
Max was great! Love the new Jetta!
Would recommend for a great deal!
Very friendly and professional staff. Quick response for service of my vehicle .Would recommend the service department.
Max was great!
Max was very informative, personable, professional and helpful. He gave us great options and answered all our questions. He was very knowledgeable about the vehicles we looked at and accommodating to our needs. We were very pleased with Max and would highly recommend him to others.
Very quick very pleasant women helped I asked a question she answered it nice place to do business
We had a great experience with NYE VW of Rome! Love Niko - New in Sales!
We are repeat NYE VW customers and hope to continue the relationship in years to come.
Customer service was impeccable - timely, courteous and professional. I can't thank Tina and Chadwick enough!
The service department was friendly and accommodating. This made my visit fast and efficient for me.
Quick, easy and friendly service. They were able to complete the recall while I was already there without having to return for a second appointment.
I had excellent service at NYE VW. Tami was very helpful and that was much appreciated.
Always quick and friendly service. Usually done in under one hour and the prices are reasonable.
Service department is excellent. They have time and time again went above and beyond when I have required service.
I thank Zach and Mark for their excellent transition to purchasing my vehicle. It was pleasant and there was no pressure.
Great dealership, got a good deal on a quality used car. Nice people to deal with.
Everybody was very nice and professional took care of me quick and they even delivered my car to me at work. If I ever buy a car again I am going to this dealership again
All of the service reps were very friendly. A regular service turned into a transmission repair. Everyone was very accommodating and provided me with a nice loaner. I also appreciated the updated emails and phone calls on the status of my vehicle.
Everyone that I talked to was super friendly and was attentive to my needs. I brought in 3 young children with me to pick up the vehicle and they were welcomed just as I was, which is not common unfortunately.
Excellent service! They kept me informed during the entire process. I would recommend their services.
I've been a customer this VW dealership for almost 20 years and 5 new vehicles, all of which I enjoyed having and driving! Even though it has changed ownership 3 time it has always been my choice, due to the excellent service department and sales force! I look forward to doing more business in the future!
Excellent service and great customer service. Very prompt and ready when they said! Would come back again!
Set up service appointment online. Was quick and easy. Went in for service and was told how long it would take. Service was great and done on time.
They were able to get me into a really nice car within the price range I specified and all within two days. This is the best car buying experience I've ever had. They have answered all questions promptly and I absolutely love my new Passat. I enjoyed working with Max and Dan!
The people at Nye VW in Rome were knowledgeable and the building is immaculate. They put a full tank in my used car that I purchased 🙂
No problems everything went well. I was in an out in about 45 minutes. Thanks
Very friendly and a stunning facility. I felt confident about buying my used car here.
Zach Wells was a terrific salesperson. He answered so many questions for me and definitely made this transaction happen quickly and pretty painless. Bob, the business manager was very accommodating and totally explained the whole process. Thank you!